Effective Date: October 8, 2026
At The Flawless Standard (“TFS”), clean is expected and flawless is the standard. We provide cleaning services, not physical products, so there is nothing to “return.” Instead, every visit is backed by our 100% Satisfaction Guarantee: if it isn’t flawless, we’ll make it right. This policy explains how re-cleans, refunds, cancellations, and rescheduling work.
1. Our 100% Satisfaction Guarantee
If any area we cleaned does not meet the agreed scope of work or our quality standards, let us know. We will come back and re-clean that area at no extra cost. This guarantee applies to all residential and commercial services.
2. How to Report a Concern
Please contact us within 24 hours after your service is completed. Call (720) 248-8496 or email Hello@tfsclean.com and include:
- Your name, service address, and date of service.
- A description of the areas or items that did not meet your expectations.
- Photos, if possible. They help us fix the issue quickly and coach our crew.
So we can review the issue fairly, please don’t re-clean or use the affected areas until we’ve had a chance to look at them.
3. Re-Clean Process
- We will schedule a re-clean of the reported areas, usually within 48 hours of your report, at a time that works for you.
- The re-clean covers only the items included in your original service and scope of work.
- You or someone you authorize must give us access to the property for the re-clean.
- If you decline a scheduled re-clean, the service is considered complete as performed.
4. Refunds
Our first step is always a re-clean. We do not refund a completed service until we have had the chance to re-clean it.
If the issue still isn’t fixed to the agreed standard after a re-clean, TFS may, at its discretion, give a partial or full refund or a service credit for the affected part of the service. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take extra time to show the funds.
Pre-paid amounts for services not yet performed are refunded according to our cancellation terms in Section 6.
5. What the Guarantee Doesn’t Cover
- Concerns reported more than 24 hours after the service was completed.
- Areas or tasks that were not part of the booked service or agreed scope of work.
- Areas that were blocked, cluttered, or occupied during the visit, or that we were asked to skip.
- Existing conditions that cleaning cannot fix, such as permanent stains, etching, wear, rust, hard-water damage, or damaged surfaces.
- Messes made after the crew left, including by people, pets, or construction trades.
- Results limited by time or budget limits you set, such as a capped number of hours.
6. Cancellations & Rescheduling
We reserve crews and travel time for every appointment, so we ask for advance notice of changes.
- 48 hours or more before your appointment: cancel or reschedule free of charge. Any pre-payment is refunded in full or moved to your new date.
- Less than 48 hours before your appointment: a late-cancellation fee of $50 may apply.
- Same-day cancellation or no-show: a fee of up to 50% of the scheduled service price may apply.
We understand emergencies happen. We may waive fees for real emergencies, severe weather, or other situations outside your control. If TFS has to reschedule because of weather, illness, or other unexpected events, we will contact you as early as possible and no fee will apply.
7. Lockouts & No Access
If our crew arrives on time and cannot get into the property, we will try to contact you. This includes when no one is home, keys or codes don’t work, or the property isn’t safe to enter. If access can’t be arranged within 15 minutes, the visit counts as a same-day cancellation and the fee in Section 6 may apply.
8. Recurring Service & Promotions
- Recurring clients can pause or cancel future service at any time with at least 48 hours’ notice before the next scheduled visit.
- Introductory or discounted recurring rates apply only while recurring service stays active. If recurring service is cancelled early, future one-time visits are billed at standard rates.
- Promotional rewards, such as our complimentary getaway for new recurring clients, have their own eligibility rules. They have no cash value, cannot be transferred, and are not refundable. If the promotion’s requirements are not met, TFS may withdraw the reward. Full details are in our Terms & Conditions.
- Gift certificates and service credits are non-refundable and cannot be exchanged for cash.
9. Commercial & Contract Clients
For janitorial, post-construction, multifamily, and other commercial services under a written proposal or service agreement, the cancellation, termination, credit, and refund terms in that agreement take priority over this policy. Quality concerns for commercial accounts are handled through your account manager and our routine quality-control inspections.
10. Damage Claims
TFS is fully insured and bonded. If you believe something was damaged during a service, please report it within 24 hours with photos so we can investigate. Damage claims are handled under our Terms & Conditions.
11. Billing Disputes
If you think you were charged incorrectly, please contact us before filing a dispute with your bank or card issuer. Most billing questions are resolved within one or two business days, and contacting us first is the fastest way to fix it.
Contact Us
The Flawless Standard
6400 S Fiddler’s Green Circle, Suite 300, Greenwood Village, CO 80111
Phone: (720) 248-8496
Email: Hello@tfsclean.com